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Quick answers to common questions
Search for your destination and dates, browse available listings, select the one you like, and click "Reserve." You'll be asked to confirm your trip details and provide payment. Once the host accepts your request, you'll receive a confirmation email.
We accept major credit/debit cards (Visa, Mastercard) and mobile money options including EVC Plus (Hormuud), Zaad (Telesom), M-Pesa (Safaricom), and Airtel Money. More payment options are being added regularly.
Cancellation policies vary by listing — Flexible, Moderate, or Strict. You can view the policy on each listing page before booking. In general, cancellations made 48 hours before check-in are eligible for a full refund under our Flexible policy.
Our support team is available 24/7 to assist you
Tell us what's going on and our team will follow up — track replies from your account.
Open a ticketYou can message any host directly from their listing page by clicking "Contact host." Note that hosts typically respond within 24 hours. For urgent enquiries, you can also use our live chat support.
If a host cancels your confirmed booking, you'll receive a full refund within 3–5 business days. We'll also help you find alternative accommodation and may apply a discount to your next booking as compensation.
Visit our "Become a Host" page, create your listing with photos and pricing, and submit for review. Listings are typically approved within 48 hours. You'll need to verify your identity before your listing goes live.
Yes. We verify host identities, use secure encrypted payments, and offer 24/7 customer support. All listings are reviewed by our team. We also provide a $10,000 Host Guarantee and guest protection for all stays.
After your stay ends, you'll receive an email inviting you to leave a review. You can also write one from your Dashboard under "Past trips." Reviews must be submitted within 14 days of checkout.