Delete your MyGuri account

You can delete your account and personal data at any time, directly in the app. This page explains how, and exactly what happens to your information.

Delete from the app

1Open the MyGuri app and sign in to your account.
2Go to your Profile, then tap the settings icon in the top right.
3Scroll to the bottom and tap "Delete account".
4Confirm when prompted. Your account is deleted immediately.

No longer have the app?

Email us from the address on your account and we will delete it for you. Include the email address or phone number you registered with so we can identify the account.

Email: privacy@myguri.app

We respond within 30 days of your request.

What is deleted

The following personal data is permanently removed from your account as soon as you confirm deletion:

•Your name, email address and phone number
•Your profile photo and bio
•Your identity verification documents
•Your saved payment methods and payout details
•Your country, date of birth and account preferences

What is kept, and why

Booking and transaction records

Records of completed bookings and payments are retained for up to 7 years where tax, accounting or anti-fraud law requires it. These are no longer linked to your name or contact details.

Reviews and messages

Reviews you wrote and messages you sent remain visible to the other party, shown as from "Deleted user", so that other guests and hosts keep an accurate booking history.

Active bookings

Any upcoming bookings are cancelled automatically when you delete your account. Refunds follow the cancellation policy that applied to each booking.

Deleting is permanent. You cannot sign back in or recover your bookings, reviews or saved stays afterwards. If you only want to take a break, use Deactivate account in Settings instead — signing in again reactivates it.