Every MyGuri listing uses one of three cancellation policies. Always check which policy applies before you book.
More than 24 hours before check-in
100% refund (excluding service fee)
Less than 24 hours before check-in
First night non-refundable; rest refunded
After check-in
Nights not stayed are refunded
More than 5 days before check-in
100% refund (excluding service fee)
1–5 days before check-in
50% refund on nights not stayed
Less than 24 hours before check-in
No refund
Within 48 hours of booking (if 14+ days before check-in)
100% refund
More than 7 days before check-in
50% refund
Less than 7 days before check-in
No refund
The MyGuri service fee is included in most refunds when the cancellation occurs more than 24 hours before check-in. For strict cancellation policies, the service fee is generally non-refundable once the cancellation window closes. This is clearly shown during checkout before you confirm your booking.
In cases of serious illness, natural disaster, government travel restrictions, or bereavement, MyGuri may override the standard cancellation policy and issue a full refund. Supporting documentation is required. Contact our support team within 14 days of the affected travel dates.
Submit an extenuating circumstances claimGo to My Trips
Open your dashboard and find the booking you want to cancel under upcoming trips.
Select the booking
Click on the booking card to view full details and the cancellation option.
Confirm cancellation
Review the refund amount based on the host's policy, then confirm your cancellation.
Receive your refund
Eligible refunds are processed within 3–5 business days back to your original payment method.
If a host cancels a confirmed reservation, you will receive a full refund including the service fee within 24 hours. MyGuri will also help you find alternative accommodation and may apply a travel credit to your account as compensation.
Hosts who repeatedly cancel confirmed bookings face penalties including listing suspension and removal from the platform.